Tuesday, October 6, 2009

Surprising Service

PSFK provided an interesting new idea for restaurants who are looking to increase their word-of-mouth recommendations.

The restaurant in question is called Ogori Cafe in Japan. Apparently an innocuous enough looking cafe with an interesting difference in the way patrons experience their orders.

According to the post, "you get what the person before you ordered, and the next person gets what you ordered. Thus, if you’re in on the game, you can choose to be either a generous benefactor, and treat those that come after you – or try your luck at being cheap. Either way, it’s an interesting experiment that explores surprise, kindness and encourages interactions."

There's also an interesting account of their personal experience when they visited Ogori on the post which definitely makes you realise that unexpected generosity is possibly the easiest way to bring joy to those around us.

Via - PSFK